# Privacy Policy - Ipoh Outshine Cleaning Services

> Privacy policy for Ipoh Outshine Cleaning Services. How we collect, use and protect the personal information you share when booking cleaning services in Ipoh.

URL: https://ipohcleaningservices.my/privacy-policy/

# Privacy Policy

Last updated: 22 September 2026

## 1\. Information We Collect

Ipoh Outshine Cleaning Services ("we", "us", or "our") collects information you give us directly when you request a quote or book a cleaning service, including:

-   Name and contact details (phone number, WhatsApp number, email address)
-   Service address and details about the property to be cleaned
-   Service requests, preferred dates and scheduling preferences
-   Communication history across phone, WhatsApp, email and Facebook Messenger
-   Payment details, which are handled directly between you and us at the time of service

## 2\. How We Use Your Information

We use the information we collect to:

-   Prepare quotes and provide the cleaning services you book
-   Schedule cleaners, confirm appointments and send reminders
-   Respond to your questions, requests and feedback
-   Keep records of past bookings so repeat visits run smoothly with the same team
-   Improve how we plan, price and deliver our services

## 3\. Information Sharing

We do not sell your personal information. We may share limited information with:

-   Our cleaning staff, so they can reach your address and complete the booking
-   Service providers that support our operations, such as form and messaging platforms
-   Professional advisors where required, and with authorities when the law requires it

## 4\. Data Security

We take reasonable steps to protect your personal information against unauthorised access, alteration, disclosure or destruction. No system is perfectly secure, so we limit what we collect and keep it only as long as we need it.

## 5\. Your Rights

You may contact us at any time to:

-   Ask what personal information we hold about you
-   Correct information that is inaccurate or out of date
-   Request deletion of your information where we are not required to keep it
-   Opt out of promotional messages

## 6\. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how pages are used and to improve the site. You can set your browser to refuse cookies or alert you when a cookie is being sent. Refusing cookies does not stop you from booking a clean with us by phone or WhatsApp.

## 7\. Third-Party Links

Our website links to third-party services such as Google Maps, WhatsApp and Facebook. Those services have their own privacy policies, and this policy does not cover how they handle your data.

## 8\. Changes to This Policy

We may update this policy from time to time. The revised version takes effect as soon as it is published on this page, with the updated date shown above.

## 9\. Contact Us

If you have questions about this Privacy Policy, reach us at:

-   Email: 
    
    hi@ipohcleaningservices.my
    
    [mailto:hi@ipohcleaningservices.my →](mailto:hi@ipohcleaningservices.my)
    
-   Phone / WhatsApp: 
    
    014-364 9981
    
    [tel:+60143649981 →](tel:+60143649981)
    
-   Address: 35A Jalan Wira Jaya, Taman Ipoh Jaya 1, 31350 Ipoh, Perak, Malaysia